Shipping and Returns

MCRD Museum Gift Shop Shipping and Return Policy

Thank you for shopping with the MCRD Museum Gift Shop! All purchases made online and in store help support programs for our nation’s Marines, Sailors, veterans, and Gold Star Families. Products sold here are fully licensed by the Marine Corps and are sourced from approved vendors.

Shipping

How is shipping priced?

Shipping rates are charged to you at a flat rate of $6.99 for USPS standard shipping and $14.99 for USPS Priority Mail shipping. Orders over $100.00 ship free.

When are orders processed?

NOTE: Due to the COVID-19 situation and the ongoing stay at home order from the County of San Diego Health Public Health Officer some orders may take longer than expected to deliver. We appreciate your understanding and support of our museum during this time.

Orders placed before 1100 PST are processed that business day, orders placed after 1100 PST are processed the next business day (Mon-Fri)

How long will it take to receive my order after it ships?

The shipping option selected at checkout will determine the number of days your item takes to ship.

What if my item is out of stock?

If an item you ordered is out of stock you will be notified by email. You may elect to receive a refund or to receive a similar item if one is available.

Can I pick up my item in store on Family Day or Graduation?

Yes! Please leave a note for us in the “Notes” section of checkout. Your shipping fees will be refunded once you pick up your order.

Are your products licensed with the Marine Corps?

Yes, we are proud to say that all products carried by the MCRD Museum Gift Shop are fully licensed and approved for sale by the Marine Corps. Purchasing Marine Corps licensed items is important as it ensures proceeds from sales are sent to the appropriate parties.

 

Returns

Damaged Merchandise:

If you receive damaged merchandise please contact us immediately by email at Marketing@mcrdmhs.org with your name and order number and a description of damaged items. Please keep all wrapping materials including interior and exterior containers.

Customized Merchandise:

With regards to customized products, we are not responsible for spelling errors, please proofread your order before submitting.

Merchandise Return Policy

You may return any item for any reason if you are not satisfied with your purchase within 14 days of receipt of your order. Please contact us at Marketing@mcrdmhs.org to request a return and obtain a pre-paid shipping label. When the item is received, we will replace it or refund the purchase price (less shipping and handling costs). This process may take up to 10 days depending on the time of year. Refunds will be to the original payment form. Please note that customized products and face masks are non-returnable, non-refundable unless damaged. 

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